We're a small, local tech support team based in Boston, made up of a handful of technicians who'd rather explain things in plain English than talk over your head. No call centers, no scripts — just people from the neighborhood who fix computers for a living.
We've been helping Boston-area homes and small businesses since 2014, and between our technicians we've got over 30 years of combined experience across PCs, Macs, networking, and everyday smart home gear.
You book a time that works for you, and a technician comes to your home with the tools and parts needed for most common jobs. We diagnose the issue on the spot, walk you through what's wrong in plain terms, and get to work — most visits run 45 minutes to 2 hours depending on the job.
Yes, someone 18 or older needs to be home to let the technician in and be available for any questions that come up. If that's not possible, ask us about our remote support option for issues that don't require hands-on hardware work.
We cover Boston and most of the surrounding neighborhoods, including Cambridge, Somerville, Brookline, and Quincy. Not sure if you're in range? Just reach out and we'll let you know.
Pricing depends on the job — you can see starting prices for common services on our Services page. We always confirm the scope and cost with you before any work begins, so there are no surprises on the bill.
Yes. Every visit comes with a 30-day workmanship guarantee — if the same issue comes back within 30 days, we'll come fix it again at no extra charge.
Just jot down what's going wrong and when it started, and have any relevant passwords or account logins handy. If it's a hardware issue, having the device's charger and any original packaging nearby helps too, but isn't required.
Both. We help plenty of home offices and small local businesses with everything from network setup to ongoing device support — just let us know the scale of what you need when you reach out.
The easiest way is through our Contact page, or you can call or email us directly. We'll get back to you to confirm a time that works, usually within one business day.